Privacy Policy

Scope

This Policy explains how of counsel AI handles personal information through its website, applications, support, and commercial relationships. It does not govern information handled solely by a customer under that customer’s own instructions and privacy obligations.

Information we collect

• Account and workspace information: name, email address, organization, membership, role, and authentication identifiers.
• Customer content: coverage choices, matter context, instructions, writing profiles, drafts, review actions, and other content submitted to the service.
• Billing information: customer, subscription, plan, invoice, and payment status. Payment-card details are handled by our payment processor rather than stored in the application.
• Usage and device information: requests, timestamps, feature use, browser and device data, IP address, diagnostic records, and security events.
• Communications: messages, product questions, support requests, and procurement or security information you send us.

How we use information

• Provide, authenticate, bill for, and support the service.
• Scope legal monitoring and generate requested drafts.
• Maintain source, model, review, and output history needed for the workflow.
• Secure the service, prevent abuse, troubleshoot failures, and enforce terms.
• Understand product performance and improve features.
• Meet legal obligations and protect customers, users, and the public.

AI processing

When a user requests AI drafting, the service sends the information needed for that request to the AI provider configured for the workspace or deployment. That may include selected authority, matter context, instructions, and writing-profile material.

Provider, retention, and training terms depend on the deployment and commercial configuration. Customers evaluating confidential or regulated workflows should confirm those terms with us before submitting that information.

How we share information

We share information with service providers that perform functions such as authentication, infrastructure, database operations, billing, communications, support, security, and AI processing. We provide only the information reasonably needed for that function and use contractual or technical controls appropriate to the relationship.

We may also disclose information when directed by the customer, as part of a business transaction, to comply with law, or to protect rights, safety, and service integrity. We do not use customer content to sell advertising.

Cookies and similar technology

The service uses cookies and related storage needed for authentication, session continuity, security, preferences, and core application operation. We may use limited measurement technology to understand service performance. Browser settings can block some storage, but doing so may prevent sign-in or other features from working.

Retention

We retain information for as long as needed to provide the service, maintain required records, resolve disputes, secure the platform, and meet legal or contractual obligations. Retention can vary by data type, workspace configuration, source license, and contract. Backup and audit copies may remain for a limited period after active records are deleted.

Security

We use organizational, technical, and access controls intended to protect information. No system is completely secure. Customers should control workspace membership, use strong authentication, and submit only information appropriate for the configured service. More detail is available on our Security page.

Your choices and rights

You may update certain account and workspace information in the service. Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection. Send a request to the address below. We may verify identity, refer an organization-managed request to the customer, or retain information where law permits or requires.

Changes and contact

We may update this Policy as the service and its processing change. The effective date above identifies the current version.

Privacy questions and requests may be sent to hello@ofcounsel.ai. Please do not include privileged or confidential matter information in the initial message.